Terms of sale

Prices are shown in euros and include any tax we are required to charge, calculated at checkout from your billing country. The price you see at checkout is the price you pay. Payment is processed by Stripe; we never see or store your card details, and your receipt is emailed when the payment settles.

The launch price is for the first hundred founding members and is locked in for life once bought. When the last seat goes the price moves to the regular one. Whatever happens, the price shown at checkout is the price you pay.

Apple and Google require their own billing for digital content, so an unlock bought inside a mobile app is sold by them, at their price in your local currency, under their terms. We grant the same access on their receipt. Refunds and withdrawal on a store purchase go through the store and not through us; write to us anyway if it goes wrong and we will help you chase it. Everything else in this section and in section 5 describes a purchase made on the web.

If a payment is declined the order does not complete, nothing is unlocked and nothing is retained. You can simply try again.

If you are a consumer in the EU or the UK you have fourteen (14) days from the purchase to withdraw, for any reason, and we will not ask you to justify it (Articles L.221-18 et seq. of the French Consumer Code). Digital content delivered immediately can be exempt from that right, but only where the buyer expressly consented to immediate delivery and acknowledged losing the right. We do not ask you to do that at checkout, so the exemption does not apply here: the fourteen days stand even though your access is immediate.

A clear statement, for example "I withdraw from my chesstactics purchase of [date], [account email]", sent to hello@chesstactics.app is enough. We reimburse within fourteen (14) days of your request, to the original payment method. On a purchase made inside a mobile app the money is Apple's or Google's to return, so the request goes to the store; tell us anyway and we will help.

We will still refund you if the product is not what was described, or if it simply does not work for you, email us and say so. A refunded purchase returns the account to the free tier, which stays complete.

Opening a chargeback with your bank ends the unlock the moment we are notified, and the account returns to the free tier. Contact us first: a refund is faster, and we will not argue about it. If you are ever charged twice for the same unlock we void the second charge and refund it on our own, without waiting to be asked.